Online Seller Account Service and Operation Schedule

Dates Available Transactions* Restrictions* Available Channels

From
Tuesday, January 29
7:30am
until 5pm Wednesday,
January 30

Pending transactions initiated before this date and outbound transfers only

Note: All forward contracts can be closed out at market value

Regular Opening hours

Access to the online platform disabled Wednesday, January 30 5pm onwards

Email
[email protected]

From Thursday,
January 31 8:30am
until Thursday, February 7 4pm

Outbound transfers to existing beneficiaries only

Note: All forward contracts still open at 4pm on Thursday, January 31 will be automatically closed out at market value with gains/losses posted to originating current account

Opening hours
9am- 4pm

Email
[email protected]

From Friday,
February 8 until
until Tuesday, February 19
4pm

Any further incoming balances will be returned to sender

Please call or email to arrange the return of any remaining balances on account

Opening hours
9am- 4pm

Email
[email protected]

From Wednesday, February 20 onwards

Any further incoming balances will be returned to sender

Any remaining balances will be returned to the sender

Access to live phone and email service disabled from this date forward

Email
[email protected]

*As per existing Terms and Conditions